ToneWoodAmp2
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      1. ToneWoodAmp Support Center
      2. ToneWoodAmp2

      - Troubleshooting

      If you're having trouble with your ToneWoodAmp2, start here.

      I Hear Feedback

      No sound Coming Out

      No power / Doesn't Turn On

      Distorted sound

      Attachment issue

      X-Brace attachment issue

      New ToneWoodAmp2 Will Not Power On

      ToneWoodAmp2 Will Not Connect to Bluetooth

       

      ToneWoodAmp2 is producing feedback: 

      • Reduce guitar volume to half. If your guitar has a built-in mic in a hybrid system, turn the mic all the way off. Use just the signal from the undersaddle or magnetic portion of the pickup.
      • Reduce Master Gain so that the peak level is between 80-90dB. 
      • Turn the Feedback Assassin on. 

      IMG_1426

      • Increase dB limit on Low Frequency Limiter and slowly turn the Bass Limit frequency knob up slowly until rumbling/low frequency feedback stops. 

      IMG_1429

      • Set Notch Filters.
        • Click one of the six frequencies to open notch filter control section.

      IMG_1427

        • Click the microphone icon to enable tuner. Notch filter will automatically adjust to the frequency being picked up by the tuner. 

      IMG_1428

        • Increase cut knob until feedback stops. 
        • Adjust width to control how many frequencies around the problematic frequency are also cut. 
        • Click x to exit.
        • Repeat if necessary.
        • Click Save/Update Changes

      ToneWoodAmp2 is not producing sound:

      • Ensure that the ¼” cable is fully plugged into the ToneWoodAmp’s input jack and your guitar’s output jack.
      • Check to ensure your guitar’s preamp has a good battery and is passing signal. Plug it directly into another amp to test the output.
      • Try a different cable between the guitar and ToneWoodAmp.
      • Make sure the ToneWoodAmp2 is not set to mute. Hold down the middle button on the middle toggle to mute or unmute TWA2.
      • Increase Master Gain if using a low output pickup. 

       


      ToneWoodAmp2 is not powering on: 
      • Ensure the unit is fully charged. Plug charge cable into USB-C port until the unit shows charged. 
      • Hold down the blue power button until the display illuminates.

       


      ToneWoodAmp 2 is producing distortion:

      • Adjust the Lift Kit to ensure flat seating of the ToneWoodAmp2’s exciter cone.
      • Reduce guitar volume to half.
      • Reduce Master Gain so that the peak dB level is between 85-95.
      • Reduce Master Volume.



      ToneWoodAmp2 will not stay attached to guitar:

      • Expose one of two black suction pads on the bottom of the ToneWoodAmp2.
      • Adjust Lift Kit to ensure flat seating of the ToneWoodAmp2’s exciter cone.
      • Expose second suction pad. 

       


      The X-Brace will not stay attached inside of guitar after installation:

      • Remove X-Brace from guitar and remove the existing adhesive from brace.
      • Use a lightly damp rag to wipe the inner surface of the guitar where the brace sits. Usually, dust prevents adhesion.
      • Attach additional adhesive pads found in TWA2 packaging to X-Brace.
      • Reinstall X-Brace.



      New ToneWoodAmp2 Will Not Power On

      • Connect unit to USB power. 
        • The display should illuminate.
      • Disconnect unit from USB power.
      • Attempt to power unit on and off using the blue button.


       

      ToneWoodAmp2 Will Not Connect To Bluetooth

      • Go to Settings
      • Click Privacy and Security
      • Scroll down and click Bluetooth
        • You'll see a list of apps with Bluetooth permissions
      • Find ToneWoodAmp2 and enable Bluetooth for the app.
      • Go back to the app and connect. 



      If your problem persists or if you have any questions, please contact us at support@tonewoodamp.com or at 833-866-3111.