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If you're having trouble with your ToneWoodAmp2, start here.
ToneWoodAmp2 is producing feedback:
- Reduce guitar volume to half. If your guitar has a built-in mic in a hybrid system, turn the mic all the way off. Use just the signal from the undersaddle or magnetic portion of the pickup.
- Reduce Master Gain so that the peak level is between 80-90dB.
- Turn the Feedback Assassin on.
- Increase dB limit on Low Frequency Limiter and slowly turn the Bass Limit frequency knob up slowly until rumbling/low frequency feedback stops.
- Set Notch Filters.
- Click one of the six frequencies to open notch filter control section.
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- Click the microphone icon to enable tuner. Notch filter will automatically adjust to the frequency being picked up by the tuner.
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- Increase cut knob until feedback stops.
- Adjust width to control how many frequencies around the problematic frequency are also cut.
- Click x to exit.
- Repeat if necessary.
- Click Save/Update Changes
ToneWoodAmp2 is not producing sound:
- Ensure that the ¼” cable is fully plugged into the ToneWoodAmp’s input jack and your guitar’s output jack.
- Check to ensure your guitar’s preamp has a good battery and is passing signal. Plug it directly into another amp to test the output.
- Try a different cable between the guitar and ToneWoodAmp.
- Make sure the ToneWoodAmp2 is not set to mute. Hold down the middle button on the middle toggle to mute or unmute TWA2.
- Increase Master Gain if using a low output pickup.
ToneWoodAmp2 is not powering on:
- Ensure the unit is fully charged. Plug charge cable into USB-C port until the unit shows charged.
- Hold down the blue power button until the display illuminates.
ToneWoodAmp 2 is producing distortion:
- Adjust the Lift Kit to ensure flat seating of the ToneWoodAmp2’s exciter cone.
- Reduce guitar volume to half.
- Reduce Master Gain so that the peak dB level is between 85-95.
- Reduce Master Volume.
ToneWoodAmp2 will not stay attached to guitar:
- Expose one of two black suction pads on the bottom of the ToneWoodAmp2.
- Adjust Lift Kit to ensure flat seating of the ToneWoodAmp2’s exciter cone.
- Expose second suction pad.
The X-Brace will not stay attached inside of guitar after installation:
- Remove X-Brace from guitar and remove the existing adhesive from brace.
- Use a lightly damp rag to wipe the inner surface of the guitar where the brace sits. Usually, dust prevents adhesion.
- Attach additional adhesive pads found in TWA2 packaging to X-Brace.
- Reinstall X-Brace.
New ToneWoodAmp2 Will Not Power On
- Connect unit to USB power.
- The display should illuminate.
- Disconnect unit from USB power.
- Attempt to power unit on and off using the blue button.
ToneWoodAmp2 Will Not Connect To Bluetooth
- Power your ToneWoodAmp2 on and check to see if Bluetooth is on.
- During the power on process, you'll see a message that shows if Bluetooth is on or off. If off, do the following:
- Simultaneously Click HOME button and the third + toggle to access Code Updates menu.
- Click number button(2) to turn Bluetooth (BLE) on or off.
- If on follow these steps:
- Access settings for your device.
- Search for Tonewoodamp Remote and click on the settings for the app
- Enable Bluetooth
- Follow the above steps to connect via the Tonewoodamp Remote App.
ToneWoodAmp2 will not pass sound through output jack. - During the power on process, you'll see a message that shows if Bluetooth is on or off. If off, do the following:
If your problem persists or if you have any questions, please contact us at support@tonewoodamp.com or at 833-866-3111.