Tomewoodamp stop working

Hello, I buy one of your tonewoodarm at the beginning of this year. My dad really like it and was very happy with it. But it stop working, still turn on but doesn't pick up any effects. What can we do? Can I send it back so you guys can check it?

Hello, Rosa. I'm sorry to hear that your dad is having problems with his TWA. I've reached out to you via email to help you resolve the issue.

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