Trouble accessing settings menu

Hello all, I recently bought this TWA thing and really like it but for some reason I have great difficulty finding the Global Settings tab . When I press the effects amd paramaters knobs simultaineously ( the two buttons to the left) I read the message insert>ser . I have no idea what that means. Only by repeatedly pressing the two left buttons and switching the unit on and off can I eventually access settings menu but it can take a long time, so am I doing something wrong or should I teturn this unit? Thanks.

Andrew ended up having an issue that was resolved via a firmware/effects update. But for others, if you attempt to get to Global Settings and continually get the insert menu, you'll want to make your clicks on the effects and parameters knobs quicker. As soon as you press down, let off!

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